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How Onboarding Works

From your first application to your first customer, we've streamlined the process to get you up and running quickly. Here's everything you need to know.

Typical Timeline

3-5 Business Days

Application Review

24-48 Hours

Onboarding Call

15-30 Minutes

The Onboarding Process

1

Submit Your Application

Start by filling out our simple application form with your business details.

  • Business name and type (truck, cart, stand, etc.)
  • Contact information
  • Brief description of your food offerings
  • We review applications within 24-48 hours
2

Onboarding Call

A quick call to understand your needs and walk you through the platform.

  • 15-30 minute phone or video call
  • Discuss your business goals and needs
  • Choose your plan and any add-ons
  • Review pricing and onboarding fee (may be waived)
  • Answer any questions you have
3

Set Up Your Profile

We help you create a compelling profile that attracts customers.

  • Upload your logo and cover photo
  • Add your menu with prices and descriptions
  • Set up your weekly schedule or calendar
  • Configure staff access (if needed)
  • Connect online ordering (if selected)
4

Go Live

Review everything, hit publish, and start reaching customers!

  • Final review of your profile
  • Test ordering flow (if enabled)
  • Your listing goes live on BiteRoutes
  • Customers can now find and follow you
  • Ongoing support whenever you need it

What You'll Need

Have these items ready to make onboarding as smooth as possible. Don't worry if you're missing something - we can help.

  • Business name and contact information
  • Menu with item names, descriptions, and prices
  • Photos of your truck and food (we can help if needed)
  • Your typical schedule or locations
  • Any permits/licenses (for verification)

Pro tip:Having professional photos of your food can significantly increase customer engagement. If you don't have them yet, we can provide guidance on how to take great food photos.

Get Started

We'll reach out within 24-48 hours to discuss your onboarding.

Frequently Asked Questions

Got questions? We've got answers.

How long does onboarding take?

Most businesses are live within 3-5 business days. If you have all your information ready, it can be even faster.

Is there an onboarding fee?

There may be a one-time onboarding fee to cover setup and support. This fee can be waived for qualifying businesses or during promotional periods.

What if I need help setting up?

We're here to help! Our team will guide you through the entire process during your onboarding call, and we're available for support after you go live.

Can I change my plan later?

Absolutely. You can add or remove features at any time. Upgrade to online ordering when you're ready, or add analytics to track your growth.

What are the requirements to join?

You need to be a legitimate food business with the proper permits and licenses for your area. We verify this during onboarding to maintain quality on the platform.

How does online ordering work?

Customers can order ahead through your BiteRoutes listing. You receive orders through our dashboard, prepare the food, and customers pick up at your location. A small commission applies to orders.

Still have questions?

Contact us

Ready to Get Started?

Join food trucks across the area who are growing their business with BiteRoutes. The onboarding process is simple, and we're here to help every step of the way.